Our FAQ section is under development. If you have a query not answered in the sections below, please contact us by email at firstname.lastname@example.org or via our Facebook page.
To start you off here are some helpful pages on our site:
Tournament and event information: We are now running a limited events schedule - find and prebook upcoming events via our events page. You can join our Facebook player group to hear first about events and store updates.
Frequently Asked Questions:
- When will you send my cards?
We pack orders most working week days, with parcels taken to the Post Office at about 2pm each day. Whilst we try to get everyone's orders shipped each day, some days get busy with more orders than we can feasibly ship - Mondays after a new release, or the first day back ofter a bank holiday get particularly busy! If you need your cards for a certain day, please add a note at checkout, or order with Next Day shipping, and we'll try to prioritise your order.
Further details on shipping times can be found on our Delivery Information page.
- What are your opening times?
We're currently open Wednesday and Friday evenings 5-11pm. We also run occasional weekend events, which can be found on our events page.
If you wish to drop in outside of these times, we recommend contacting us to make an appointment, to ensure someone is in store when you arrive, since our back office hours are less regular.
- I've forgotten a card I wanted on my order - can you add it?
If we haven't already shipped your order, then yes! Please note that we usually compile our packing lists in the morning (Mon-Fri), and take the post to the Post Office at about 2pm.
If you're ordering before about 10am or after 4pm Mon-Fri, just place an order for the additional cards as usual, but select 'in store' as your shipping option, with a note in the comments that you'd like this order combined with an earlier one. Unless your order significantly changes shipping options (e.g. adding larger accessories to a singles order), we'll simply combine your orders.
If either or both orders fall between 10am and 4pm Mon-Friday, we'd recommend contacting us to ensure we'll be able to combine your orders, or ordering with a postal shipping option so we can still send your item the following day if the earlier order has already been posted.
- I want to pay by card but only PayPal, In Store and Bank Transfer are coming up at checkout.
PayPal handle our card payments for security purposes - if you want to pay by card, please select PayPal at checkout, and you'll be redirected to a PayPal page where you can chose card or PayPal payments and input your details. Your card details will be securely processed and payment will show in our accounts so we're able to process your order.
- I want to pay by bank transfer - what are your details?
Account Name: Howl Games Limited
Account Number: 25000102
Sort Code: 09-01-29
All bank payments are eligible for a 2% discount, please calculate this before sending - or feel free to contact us if you need assistance.
If you've selected Bank Transfer by accident and would prefer a PayPal invoice to pay by card or PayPal, please just contact us and we'll send one over.
- My order amount and the charge on PayPal don't quite tally.
This is a rounding issue between website prices and PayPal. Sometimes you'll win, sometimes it's a few pennies over, but the PayPal price should be correct. If there is a significant difference in the price, please either place the order selecting in store payment and a note, and we'll send an invoice for the correct amount, or if you think there's an error with the prices, please contact us and we'll try to help.
- Your prices are too good to be true! What do I do if I spot an error?
If you think a card is significantly over/ under priced, please do contact us to check. Whilst we try to honour as many orders as possible, we do use automated pricing, and errors do occasionally crop up. If you spot a pricing issue, we'll usually still try to give you a good deal on any cards you are looking for, but please remember that in terms of your consumer rights, your order is not accepted and confirmed by us until we ship it to you. If you are trading cards to us, please wait for us to confirm your buy in before shipping - again, prices are automated and can contain errors; shipping cards can be costly, so please wait until we've confirmed that we can accept your trade. For more details on buying cards from us, please read our Terms and Conditions, or check out our trading page.
- I'm trying to order, but my basket hasn't cleared from last time!
Urgh, we're really sorry - this is a know issue that our developer is working on! The current solutions are to either clear the cache on your device, or manually delete the items. Sadly there's no way for us to do this at our end.
Commander players, we can only apologise! :(
- Argh! I've just placed a massive order and it's dissapeared!
Occasionally large orders don't process correctly at checkout (again, apologies Commander players!). Often these are stored in the system and we can retrieve them at our end. Please contact us (if you can mention a few of the cards you've ordered it's a big help!) and we'll take a look for you.
Apologies for the stress!!