1. I need more payment information, please can you supply it to me?
2. How much is shipping?
3. What are these Freebies and how can I claim some?
4. Will you buy my collection?
5. Large purchases and discounts
6. Responding to emails
7. Complaints - How can we improve?
8. What if I'm not in for the delivery?
9. Feedback (eBay only)
10. Mistakes on our part
11. Pick Up Order
12. Privacy Policy
13. Returns Policy

1. I need more payment information, please can you supply it to me?

Ready to buy? Use PayPal. You don't need a Paypal account to use Paypal!

You've seen PayPal at eBay and scores of other leading online merchants -- and now Manaleak.com has it.
		PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system. You don't even need a PayPal account to pay via Paypal, just enter your credit or debit card details as normal. Don't have one yet and want to create one for future use anyway? It's fast and easy to set up; in fact, you can do it while you complete your Manaleak.com purchase. Click on the "Checkout" link at the top right-hand side of the site when you wish to complete checkout. You will then be presented with a "Delivery Information" page, please select your preferred shipping method here. You will then be presented with a "Payment Information" page, please select "Paypal" as your preferred payment method. Please then verify and confirm your order. You will then be transfer to Paypal's ultra secure login page. Please log in as usual here and hit "Pay Now" and that's it! When you receive your transaction ID number and payment receipt, click "Back to Merchant" to return to our site. That's it. Using PayPal at Manaleak.com really is that easy! Our Paypal Payment email address is: Payment@Manaleak.com Direct Link for Paypal

Payment using Nochex

We accept NoChex payments.
		We try to offer our customers as a wide variety of Payment methods and we accept NoChex for your peace of mind! All you need is a NoChex account to get started. Don't have one yet? It's fast and easy to set up; in fact, you can do it while you complete your Manaleak.com purchase. Click on the "Checkout" link at the top right-hand side of the site when you wish to complete checkout. You will then be presented with a "Delivery Information" page, please select your preferred shipping method here. You will then be presented with a "Payment Information" page, please select "NoChex" as your preferred payment method. Please then verify and confirm your order. You will then be transfer to NoChex's extremely secure login page. Please log in as usual here and hit "Pay Now" and that's it! When you receive your transaction ID number and payment receipt, click "Back to Merchant" to return to our site. That's it. Using PayPal at Manaleak.com really is that easy! Our NoChex Payment email address is: Payment@Manaleak.com Direct Link for NoChex

Postal Payment

Your cheques are welcome here.
		Purchasing on the Internet has been reserved pretty much exclusively for people who use credit cards. Not at Manaleak.com! We understand that there are plenty of good people who don't use credit cards for one reason or another. It you're one of them, you're welcome here. You can choose to pay via cheques (US Dollars or GB Pounds), postal orders or even cash (GBP, EUR or USD). Click on the "Checkout" link at the top right-hand side of the site when you wish to complete checkout. You will then be presented with a "Delivery Information" page, please select your preferred shipping method here. You will then be presented with a "Payment Information" page, please select "Cheque/Money Order" as your preferred payment method. Please then verify and confirm your order. An invoice will be sent immediately to your registered email account. If possible, please print and include this invoice with your payment if not then please can you write down the invoice number with your payment. You can find this at the top right-hand side of your invoice, the numbers after "Invoice #" We accept payment in the following currencies only: UK Pound Sterling - Preferred Euro US Dollar We prefer to receive payment in UK Pound Sterling however if you must make payment in either Euros or US Dollars then please can you make sure to take currency conversion into account and make payment for the correct amount. You can use the currency conversion applet below: http://www.xe.com/ucc/ Please can make all cheque and postal order payments payable to: Manaleak.com Please send all payments to: ManaLeak.com 315 Tyburn Road Erdington Birmingham B24 8NB England It's that simple!

2. How much is shipping?

To keep it simple we have a flat rate shipping policy. You just choose your region at checkout and thats all you pay no matter how many items you order!-- Keep an eye out for our special free delivery offers!

England -
£1 (GBP)

Europe -
£2 (GBP)

US, Canada, Australia, Asia & Rest of the World -
£3 (GBP)

3. What are these Freebies and how can I claim some?

At Manaleak.com we want to offer you-- our customers the very best value for money and this is very important to us. So we are going to try give you as many free stuff as possible, thats right Freebies! These include things such as free rares, free bundle of cards, free shipping upgrades, free sealed products and many many more. In fact we will try to come up with new Freebies to add to our existing Freebie selection every week.

This is how it works... You make your purchase as normal then go to our Freebie area and add on the Freebie(s) that your would like to claim. And thats not it, you're not limited to just one Freebie, you can claim as many Freebies as you'd like providing your order meets the minimum requirements of each Freebie. So order more and get more Freebies!

4. Will you buy my collection?

We are always interested in purchasing cards at a fair price. We can even arrange for a trusted member of staff to come to you and personally value up your collection before making you an offer AND payment there and then!

Why not see what we urgently need how much we are offering for them on our latest Trade & Buy List

You can also use our super hi-tech buy-in form which will automatically calculate the cash and store credit value of our collection. It took us years to design and fine tune this super accurate piece of technology which we use to value collections. To use this feature now visit our Trade & Sell To Us page.

Alternatively if you have a impressively large colleciton (2000+ rares) then email us for a more personal service. To help us value your collection please can you email us with answers to the following questions:

• How many copy of each rare are there in general? (e.g... 1,2,3,4 or 5+?)
• Approximately how many rares are included? (To the nearest hundred)
• Which are your chased cards? (Please list card name and quantity)
• How many complete sets are on offer? (Please list set/expansion names)
• What is the general condition of these cards? (Played, V.Good or Near Mint?)
• If possible, please can you list all your rares. (Please list card name and quantity)

5. Large purchases and discounts

Please contact us if you wish to make large and frequent purchases at a discounted rate.
Please note we have a minimum £100 spend on single card orders and a minimum £300 spend on sealed product orders. Also don't forget to keep an eye our for a weekly promotions which includes free rares, free booster packs, free shipping and many more!

6. Responding to emails

We attempt to answer your emails within 24 hours. Please remember we normally attend tournaments and conventions at the weekend and so may not be able to reply to emails sent on Saturday or Sundays as quickly as we normally would. However we will always try our best to get back to you as quick as possible. Everyone has hectic periods now and again and in these circumstances we would greatly appreciate your patience :)

When contacting us please be sure to include your order number as this allows us to be much more accurate and efficient with our responses.

To make sure that you can receive a reply from us, add the "Manaleak.com" domain to your email "safe list". If you do not receive a response in your inbox, please check your "bulk mail" or "junk mail" folders.

You can contact us via our contact us page or by emailing us direct at: Info@ManaLeak.com

7. Complaints - How can we improve?

We really want to make buying from us a fast and friendly experience and to get your order delivered correctly, quickly and in excellent condition. Unfortunately we sometimes get it wrong. When we do, we welcome your feedback so that we are aware of the problem and can get to work fixing it as soon as possible. Please contact us with your problem making sure you state the order number & item description.

Or maybe you have ideas on how to improve our services? We love hearing from our customers so why not drop us a line using our Customer Suggestions Box page.

8. What if I'm not in for the delivery?

Most of our packages can be placed through the letter box. However some will require a signature on receipt. If you are not in to sign then a card will be posted through your door with full instructions on how to arrange re-delivery (at no cost to you). If this is not carried out and the delivery is returned to ourselves, the consumer will be charged with delivery costs both ways. The most common reason for an undelivered order is due to nobody was present at the time of delivery, because of this we always encourage that you check with your local mailing depot promptly.

9. Feedback (eBay only)

If you are new to eBay, please become familiar with the Code of Conduct related to negative feedback. For example, a slightly late delivery is usually not a cause for negative feedback as in some cases can be the fault of the carrier not the seller. Most problems can be easily resolved by contacting us via email - you will receive an answer within 24 hours and please don't forget to check any spam filters you may have enabled in case it our responses are not getting through.

10. Mistakes on our part

Unfortunately everyone sometimes makes mistakes. We attempt to correct our mistakes as soon as possible, but we retain the right to modify or cancel an offer if there has been a mistake on our part.

11. Pick Up Order

If you would like to have your order picked up from our office then please can you email us first to arrange the time and date. Our pick up address is:

12. Privacy Policy

We never pass on any of your personal details to any third party. Ever. Not even in a million years.

13. Returns Policy

At Manaleak.com, we endeavor to provide the highest possible service to our customers and your satisfaction is our top priority. If you receive goods in a damaged or unsuitable condition we are very sorry and will be happy to replace them within seven days of receipt. Simply follow the preceding instructions:

1. Please can you repackage any items you are not completely satisfied with as they were received.
    
2. Please include a note with the following information:
   • A confirming of your return full postal address
   • A list of the cards you wished to be replaced. (If applicable, please include any specific requirements, e.g. replacement cards to be from a specific set/expansion/condition).
      
3. Please send the items back to:
   
   
   ManaLeak.com
   315 Tyburn Road
   Erdington
   Birmingham
   B24 8NB
   England

Please make sure the order number & return address are included as well as your email address. Buyers send the defective products back for exchange or refund at their own cost. We will be responsible for the shipping costs to resend the replacement.