There’s been a shift in the air this last year – some of you have noticed, some have simply continued to enjoy the view with good cards, and perhaps a cheeky little Vintage number (sorry, couldn’t resist!).
We’ve tried to make the transition as seamless as possible, but as it’s long overdue, here’s the announcement we meant to put out last summer:
Manaleak has changed ownership!
After more than fifteen years at the helm, Tu Nguyen decided it was time to move on, passing over responsibility of the Manaleak brand to his long-time second in command, James Howl.
Tu and James have been friends since travelling the old school tournament scene, and have worked together since the early 2000s. With hands on experience of almost every role, from sorting and packing your cards to overseeing the day to day running of the business as Operations Manager, taking over as Managing Director last summer was the logical progression for James.
So what changes have there been?
In practical terms, very little. Our main focus has been on maintaining and improving service. We’ve been replenishing stock levels and keeping up with the latest releases to grow the range of Magic: the Gathering singles we can offer.
We tweaked our shop hours to concentrate on offering a better overall event experience, and, whilst keeping that Magic focus, are trying to offer a range of tournaments to cater to players across all levels and formats. (Our schedule for May and June is up here.)
How will this affect me?
Hopefully it won’t – or at least only in a positive way!
We’re continuing to sell and trade cards as usual and are still operating the same store credit system.
Our email address and website are the same, and we’re running the Manaleak Facebook and Twitter pages as regular points of contact.
A few of the names have changed for administrative purposes. Howl Games Ltd. is an independent entity to Manaleak Ltd. As a result we are operating with new bank and PayPal accounts, which you may have spotted on your receipts. Our purchase process is still the same, with all the same securities and guarantees attached. Howl Games Ltd. trades under Manaleak, Manaleak.com and MTGUK as appropriate.
We’ll continue to keep your information private – no information has been or will be transferred to outside agencies or third parties.
Product updates and mailing list preferences will remain as they are, however as always, your details can be removed by deleting your account online – and please get in touch if you have any queries or need any assistance!
So what happens now?
The last year has mostly focused on stability and building a strong foundation to reach out from, but we do have some larger projects on the horizon.
Top of the list is a long overdue update to our Manaleak.com web site, including a more focused pricing system, faster restocks, and simplified online store credit logs (don’t worry – we’ll be in touch about this before it happens!). It’s a big job, but we’re hoping to have some more announcements on this by the end of the year.
We’re happy to answer any questions, so please do get in touch with us via email, Facebook or Twitter, or just pop in for a chat.
Please continue to use the website and store as usual – hopefully it goes without saying that Manaleak would not be the business that it is without the support of our lovely customers!
Massive thanks to Tu for all his dedication over the years, for building Manaleak up from a handful of tournament trades to the business it is now – we wish you all the best.
Now we can officially excited about the future! 🙂
