1. I need more payment information, please can you supply it to me?
2. What are these Freebies and how can I claim some?
3. How much is international shipping (outside UK)?
4. Will you buy my collection?
5. I have more questions, how can I contact you?
6. Answers to emails Q. Returns Policy
7. Complaints, how can we improve?
8. What If I Am Not In for the Delivery?
9. Feedback Q. Mistakes on our part
10. Large purchases and discounts
11. Privacy Policy
12. Secure ordering
13. LEGAL DISCLAIMER

A. Please find below, more information to help you make payment.

Postal Payment.
To pay us using cheques, cash or postal order. Please make sure to include in clear print, your return postal address and a list of all won item numbers being paid for by this payment.

We accept payment in the following currencies only:

UK Pound Sterling - Preferred
Euro
US Dollar

We prefer to receive payment in UK Pound Sterling however if you must make payment in either Euros or US Dollars then please can you make sure to take currency conversion into account and make payment for the correct amount.

You can use the currency conversion applet below:

http://www.xe.com/ucc/

Please make all Cheque or Money Order payable to: ManaLeak.com

Please send all payments to:

ManaLeak.com
315 Tyburn Road
Erdington
Birmingham
B24 8NB

On-line Payment.

Our PayPal payment address is: Payment@ManaLeak.com
https://www.paypal.com/xclick/business=Payment@ManaLeak.com&no_note=1&currency_code=GBP

Our NoChex payment address is: Payment@ManaLeak.com
http://www.nochex.com/payme.asap?email=Payment@ManaLeak.com

Pay directly using PayPal.com Pay directly using NoChex.com

At Manaleak.com we want to offer you-- our customers the very best value for money and this is very important to us. So we are going to try give you as many free stuff as possible, thats right Freebies! These include things such as free rares, free bundle of cards, free shipping upgrades, free sealed products and many many more. In fact we will try to come up with new Freebies to add to our existing Freebie selection every week.

This is how it works... You make your purchase as normal then go to our Freebie area and add on the Freebie(s) that your would like to claim. And thats not it, you're not limited to just one Freebie, you can claim as many Freebies as you'd like providing your order meets the minimum requirements of each Freebie. So order more and get more Freebies!

A. International shipping for orders placed directly from our website http://www.ManaLeak.com is only £1.00 (GBP)

International shipping for won auctions from our eBay store http://www.stores.ebay.co.uk/ManaLeak are as follows:

Europe - £1.50 (GBP) plus only £0.25 for each single card auction won there after.
USA, Canada or Australia - £2.00 (GBP) plus only £0.25 for each single card auction won there after.

A. We are always interested in purchasing cards at a fair price we can even arrange for our highly trusted member of staff to come to you and personally value up your collection then make you an offer AND payment there and then! To help us value your collection please can you E-mail Us with answers to the following questions..

• How many copy of each rare are there in general? (e.g. 1,2,3,4 or 5+?)
• Approximately how many rares are included? (To the nearest hundred)
• Which are your chased cards? (Please list card name and quantity)
• How many complete sets are on offer? (Please list set/expansion names)
• What is the general condition of these cards? (Played, V.Good or Near Mint?)
• If possible, please can you list all your rares. (Please list card name and quantity)

A. If you can not find the answers to your questions here, please use our online E-mail Enquiry Form. If you are making an enquiry concerning a auctioned item, please make sure to include your eBay username, item number and your postal address.

Do you have questions? Why not check out our Contact Us page or Make an Email Enquiry. You can also talk directly to a ManaLeak.com customer service representative Here!

A. We attempt to answer your emails within 24 hours of receipt. Please remember we normally attend tournaments and conventions at the weekend and so may not be able to reply to emails sent on Saturday or Sundays as quickly as we normally would however we will always try our best to. Please try to remember that everyone has hectic periods now and again and in these circumstances we would greatly appreciate your patience :)

Please include your auction number with every mail; this allows us to be much more efficient. You can contact us through our online E-mail Enquiry Form.

A. At Manaleak, we try to provide the highest service possible to our customers and your satisfaction is very important to us. If you receive goods in a damaged or unsuitable condition we are very sorry and will be happy to replace them within seven days of you receiving them simply follow the instructions provided below.

Step.

1. Please can you repackage any items you are not completely satisfied with as they were received.

2. Please include a note with the following information:

*A confirming of your return full postal address
*A list of the cards you wished to be replaced. (If applicable, please include any specific requirements, e.g. replacement cards to be from a specific set/expansion/condition).

3. Please send the items back to the following address

ManaLeak.com
315 Tyburn Road
Erdington
Birmingham
B24 8NB
England

Please make sure the auction number & return address are included plus your e-mail address. Buyers send the defective products back for exchange or refund at their own cost. We will be responsible for the shipping costs to resend the replacement.

A. We really want to make buying from us a fast and friendly experience and then get your order delivered correctly, quickly and in excellent condition. Unfortunately we sometimes get it wrong. When we do, we welcome your feedback so that we are aware of the problem and can get to work fixing it as soon as possible. Please e-mail Info@Manaleak.com or use our online E-mail Enquiry Form with your problem making sure you state the auction number & item description.

A. Most of our packages can be placed through the letter box however some will require a signature on receipt. If you are not in to sign then a card will be posted through your door with full instructions on how to arrange re-delivery (at no cost to you). If this is not carried out and the delivery is returned to ourselves, the consumer will be charged with delivery costs both ways. When an order has not been delivered most likely this is because nobody was present at the time of delivery and so we always encourage that you check with your local mailing depot promptly.

A. If you are new to ebay, please become familiar with the code of conduct related to negative feedback. For example, a slightly late delivery is usually not a cause for negative feedback as in some cases can be the fault of the carrier not the seller. MOST PROBLEMS CAN EASILY BE RESOLVED BY CONTACTING US VIA EMAIL. YOU WILL RECEIVE AN ANSWER WITHIN 72 HOURS. PLEASE DON’T FORGET TO CHECK YOUR SPAM FILTER IF WE ‘APPEAR’ TO BE IGNORING YOU.

A. Unfortunately everyone sometimes makes mistakes. We attempt to correct our mistakes as soon as possible, but we retain the right to modify or cancel an offer if there has been a mistake on our part.

A. Please Contact Us page or Make an Email Enquiry if you wish to make large and frequent purchases at a discounted rate. Please note we have a £100 minimum spend on single card orders and £300 on sealed product orders.

A. We never pass on any of your personal details to any third party. Ever. Not in a million years.

A. All personal details and credit card numbers are protected by Paypal using 128 bit encryption and stored on a secure server. This ensures complete security and peace of mind. When entering your credit card details you will see a small padlock in the bottom of your browser window.

A. By bidding on our auction or purchasing from us, you as a buyer enters into a legally binding contract with us to purchase this item. All payments MUST and SHOULD be received within seven days of receipt of your ‘How To Pay’ e-mail. If you are experiencing payment problems then please Contact Us immediately as we will be more than happy to help you with the situation. Please note every time an item is purchased and is not paid for we lose alot of money, we will report all non paying bidders to Ebay and also leave negative feedback. By bidding or buying from us, you agree that you have READ and FULLY UNDERSTAND the above TERMS.